Return & Refund Policy – TMKteethity

Last Updated: August 21st, 2026

At TMKteethity (Website: [Insert Website URL]), we strive to ensure total satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy outlines clear, fair, and transparent guidelines to assist you with returns, exchanges, and refund requests.

1. Eligibility for Returns

To qualify for a return or exchange, items must meet the following criteria:

  • Return Window: Requests must be initiated within 30 days from the date of delivery.

  • Item Condition: Products must be unused, unworn, unwashed, and in the same condition as received, complete with original packaging and tags attached.

  • Proof of Purchase: A valid order number or original receipt is required to process any return request.

Exclusions: Personal care items, customized/personalized merchandise, and final sale clearance items are non-returnable unless defective or damaged upon arrival.

2. Return Process & Instructions

Step Action Required
1. Submit Request Contact our customer care team at @tmkteethity.com with your order number and reason for return.
2. Authorization Once approved, you will receive a Return Merchandise Authorization (RMA) number and detailed mailing instructions.
3. Ship Item Safely package the product and send it back to our designated return address using a trackable shipping method.

Note: Unauthorized returns sent without prior approval may not be accepted or processed.

3. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If you received a faulty or incorrect item due to our error, TMKteethity will cover all return shipping costs and provide a prepaid shipping label.

  • Buyer’s Remorse: For standard returns or size exchanges based on personal preference, the customer is responsible for return shipping fees. Initial shipping costs are non-refundable.

4. Damaged, Defective, or Incorrect Goods

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect:

  • Take clear photos/videos showing the issue and packaging.

  • Email @tmkteethity.com within 48 hours of package delivery.

  • We will issue a priority replacement or full refund upon verification.

5. Refund Processing

  • Inspection: Once your returned package is received at our fulfillment center, please allow 3–5 business days for our quality control team to inspect the item.

  • Approval & Credit: Upon inspection approval, your refund will be processed immediately. The credit will automatically apply to your original payment method.

  • Timing: Financial institutions typically take 5–10 business days to post refunds to your account statement.

6. Order Cancellations & Modifications

Orders begin processing shortly after submission. If you need to cancel or modify an order, contact us immediately at @tmkteethity.com. Once an order has entered processing or shipping status, it cannot be canceled; you may instead return it upon arrival per this policy.

7. Contact Information 

For all inquiries regarding returns, exchanges, or refunds, please reach out directly to our support team:

  • Brand Name: TMKteethity

  • Support Email: @tmkteethity.com

  • Returns Department Address: 1405 Patterson St, Houston, TX 77007, US

  • Operating Hours: Monday – Friday, 8:00 AM – 5:00 PM